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CD Heaven's Store Policies & Practices

 

One of our main goals here at CD Heaven is to provide top notch customer service, and to always maintain customer satisfaction. If you have any questions regarding our store policies or practices, please Contact Us.

 

EXCHANGE POLICY

Your purchase is 100% guaranteed against defects only. No cash refunds.
When you purchase a disc from us, you have 7 days to determine if there are any defects.
We work hard to ensure all of our discs are free from any defects, but in the event that you do get a defective product, we will determine the problem, attempt to repair it. If it can’t be repaired, we will replace it for you.
 

WHAT OUR POLICY DOES NOT COVER:
“This isn’t the right one”
“I already have it”
“I didn’t like it”
ETC……


BUYING POLICIES

When you bring your music in for appraisal, we are your customer. We know exactly what we are looking for and take only what we have a demand for. Law requires photo I.D. and must be produced if asked for. We have the right to refuse any sellers.
Our buying prices vary according to the title and how common it is. A lower range can be expected with discs that are very common to the higher price for rarities and out-of-print items.



LISTEN BEFORE YOU BUY

We have listening posts which allow you to sample all CD’s. This goes hand-in-hand with our EXCHANGE POLICY. This way you are not getting stuck with something you don’t want.



KIDS AND EXPLICIT LYRIC CD’S

Be assured that we do not sell Parental Advisory discs to underage kids…the onus is on the parent or guardian to let us know what is acceptable for their kids.

 

Copyright © 2008 | Store Policies